Refill Policy
Last updated: July 17, 2026
Refill coverage applies only to products or packages that expressly state that a refill is included. Coverage periods, eligible quantities and service-specific conditions may vary.
Eligible requests
A refill may be available when an eligible delivered quantity drops during the coverage period and the order otherwise meets this policy.
Requirements
- The refill request must be submitted during the coverage period shown for the selected package.
- The relevant profile, page, channel or content must remain public and accessible.
- The submitted username or URL must not have been changed.
- The customer must provide the order number and sufficient information for verification.
- The measured count must be below the eligible delivered level after accounting for the customer’s pre-existing count and other activity.
Exclusions
Refill coverage may not apply when the drop results from a private, deleted, restricted, renamed or suspended account or content item; customer changes; platform enforcement; overlapping orders from another provider; incorrect order information; expiration of the coverage period; or a package that does not include refill service.
Processing
We will review eligible requests and may begin a refill, ask for additional information or explain why the request is not covered. Refill timing depends on the service and platform conditions.
No cash alternative
Refill coverage is a service remedy and is not automatically exchangeable for cash, credit or a refund. Refund eligibility is governed separately by the Refund Policy.
Contact
Send requests to [email protected] with your order number and affected link.