Refund Policy

Last updated: July 17, 2026

Reach Fuze provides digital services that may begin processing shortly after an order is placed. Because these services are digital and often start promptly, refunds are available only in the circumstances described below, subject to applicable consumer law.

Before processing begins

You may request cancellation before an order enters processing. We will review the order status and, where cancellation is still possible, issue a refund to the original payment method.

Orders that cannot be delivered

If Reach Fuze cannot deliver the purchased service because of an issue on our side, we may offer a replacement, account credit or refund for the undelivered portion.

Duplicate payments

Verified duplicate charges for the same order are eligible for correction or refund.

Incorrect customer information

Refunds are generally not available when delivery fails because the customer supplied an incorrect, private, deleted, restricted or changed username, profile or content URL; changed the username or URL while delivery was active; removed the content; or prevented access required for delivery.

Completed or partially delivered orders

Orders that have been fully delivered are generally non-refundable. For partially delivered orders, we may continue delivery, provide account credit, replace the undelivered portion or issue a proportional refund, depending on the circumstances.

Delivery speed

Delivery times are estimates and may vary by package, order size, platform conditions, maintenance, demand and account status. A delay alone does not automatically qualify an order for a refund while delivery remains active and reasonably capable of completion.

Drops and refill coverage

A drop does not automatically qualify for a refund. Where a package includes refill coverage, eligible requests are handled under the Refill Policy. Refunds are not a substitute for refill coverage.

Changes by social platforms

Reach Fuze is not responsible for changes, removals, restrictions, suspensions or algorithm updates made by YouTube, Facebook, Instagram, X or any other third-party platform. Refund eligibility is assessed based on whether the purchased service was delivered according to the order terms.

Chargebacks and payment disputes

Please contact us before filing a chargeback so we can investigate and attempt to resolve the issue. Fraudulent or abusive payment disputes may result in account restrictions and the submission of order records to the payment provider.

How to request a refund

Email [email protected] with your order number, account email, affected service and a clear description of the issue. We may request supporting information to verify the claim.

Processing approved refunds

Approved refunds are sent to the original payment method where possible. The time required for the funds to appear depends on the payment provider and financial institution.

Nothing in this policy limits rights that cannot legally be excluded in your jurisdiction.